Direct communication with the client increases the customer satisfaction with the service and influences its loyalty. Surveys of customer behavior show that 70% of customers will choose the offer of the competitor’s if they do not have access to an expert at the moment of submitting the query.
The Cisco Unified Contact Center solution we offer allows you to maximize your company’s revenue and improve customer satisfaction.
Cisco Unified Contact Center supports audio-video, chat and email. It enables communication with the client directly from the website with the use of chat and video
Thanks to Cisco Jabber Guest “guests” customers, partners, and suppliers can immediately meet an expert from the level of the web browser and a free application for mobile devices. Jabber Guest can also be embedded in your own applications or website using the available SDK.