Video Contact Center – more satisfied customers

Direct communication with the client increases the customer satisfaction with the service and influences its loyalty. Surveys of customer behavior show that 70% of customers will choose the offer of the competitor’s if they do not have access to an expert at the moment of submitting the query.

The Cisco Unified Contact Center solution we offer allows you to maximize your company’s revenue and improve customer satisfaction.

Cisco Unified Contact Center supports audio-video, chat and email. It enables communication with the client directly from the website with the use of chat and video

Thanks to Cisco Jabber Guest “guests” customers, partners, and suppliers can immediately meet an expert from the level of the web browser and a free application for mobile devices. Jabber Guest can also be embedded in your own applications or website using the available SDK.

Personal contact with the client is an invaluable but the most expensive communication channel. It can be replaced by deploying a remote expert video service.

Examples of use:

Virtual Customer Service Offices for remote consultants

Virtual Advisory and Expert Offices


Virtual Clinics


Medical and specialist consultations


Support for people with disabilities – enabling them to get in touch without leaving home or joining a sign language interpreter

Do you want to get the right technology for your company?

Are you interested?

Contact us.

Sales

tel.: (22) 328 47 30

Partnership

tel.: (22) 548 47 94

Service and technical support

tel.: (22) 328 48 00
tel.: (22) 328 47 40

Wrocław
tel. +48 695 336 333

Gdańsk
tel. +48 601 951 231

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